Help
Questions we get every week.
Delivery, payment, returns and sizing, answered plainly.
Before you order
DeliveryDo you deliver outside Accra?
Yes. We deliver nationwide by courier. Choose your region at checkout and the fee is shown before you pay. Kumasi, Takoradi and Tamale usually take two to four working days.
PaymentCan I pay on delivery?
Yes, within Greater Accra. Choose pay on delivery at checkout and pay cash or MoMo when the order arrives. For other regions we ask for payment before dispatch.
PaymentCan I pay with mobile money?
Yes. You can pay instantly through Paystack with MTN, Telecel or AirtelTigo MoMo, or send a manual MoMo payment to 0551575866 and enter the transaction ID at checkout.
SizingHow do I choose the right size?
Sizes are listed by age range and each product page includes measurements where we have them. If your child is between sizes, size up. Message us on WhatsApp with their height and weight and we will advise.
ReturnsCan I return an item?
Unworn clothes with tags can be returned within 7 days. Gear can be returned within 7 days if unused and in its original packaging. For hygiene reasons we cannot accept opened beauty products, cut fabric or lace.
ShoppingDo you sell wholesale or by the piece?
Yes to both. Wax, lace and abayas can be bought per piece, and we supply small quantities to tailors and event planners. Message the WhatsApp line with what you need.
DeliveryCan I collect my order from the shop?
Yes. Choose pickup at checkout. We will message you when the order is ready, and pickup is free.
ProductsAre your shea butter and honey really from Ghana?
Yes. Our shea is unrefined and sourced from northern Ghana, and the honey comes from smallholder hives. Both are packed for Famaaj Kidi Mall.
Do you deliver outside Accra?
Yes. We deliver nationwide by courier. Choose your region at checkout and the fee is shown before you pay. Kumasi, Takoradi and Tamale usually take two to four working days.
Can I pay on delivery?
Yes, within Greater Accra. Choose pay on delivery at checkout and pay cash or MoMo when the order arrives. For other regions we ask for payment before dispatch.
Can I pay with mobile money?
Yes. You can pay instantly through Paystack with MTN, Telecel or AirtelTigo MoMo, or send a manual MoMo payment to 0551575866 and enter the transaction ID at checkout.
How do I choose the right size?
Sizes are listed by age range and each product page includes measurements where we have them. If your child is between sizes, size up. Message us on WhatsApp with their height and weight and we will advise.
Can I return an item?
Unworn clothes with tags can be returned within 7 days. Gear can be returned within 7 days if unused and in its original packaging. For hygiene reasons we cannot accept opened beauty products, cut fabric or lace.
Do you sell wholesale or by the piece?
Yes to both. Wax, lace and abayas can be bought per piece, and we supply small quantities to tailors and event planners. Message the WhatsApp line with what you need.
Can I collect my order from the shop?
Yes. Choose pickup at checkout. We will message you when the order is ready, and pickup is free.
Are your shea butter and honey really from Ghana?
Yes. Our shea is unrefined and sourced from northern Ghana, and the honey comes from smallholder hives. Both are packed for Famaaj Kidi Mall.